Every day, hundreds of thousands of people visit malls searching for a range of products and services. A steady flow of customers, along with smooth visitor experiences can guarantee a steady increase in client satisfaction, and therefore sales.
In order to help malls provide top-notch services, Agreefy has designed location-aware tools that help you understand the customer journeys and use big data to enhance the customer experience.
Agreefys multi-tenancy solution helps bridge the gap between the online and offline world by bringing big data and analytics to understand and influence customer behaviors within shopping malls. Understanding what paths customers take and which stores they are visiting can help ensure consistent and increased foot traffic to your location. In addition, for large malls we can provide indoor navigation solutions to help your customers find what they need and get there quickly.
We enable malls to not only understand its visitors better but also for them to re-sell relevant information to specific stores such as how many people pass by its doors, how many enter, and how long they dwell there. Advanced location analytics to understand their paths can help stores understand what other stores on site are visited by its typical customer and provide a platform to help stores understand what is working and what is not to increase their sales and provide customers with a better experience at the same time.
Agreefy for shopping centres and malls introduces a customer CRM where business owners and managers can access data on their visitors in order to re-engage with them with custom notifications or personalized marketing communication. Our Health & Safety feature allows you to notify visitors of the malls if there are any safety or health concerns that have emerged within your facility.
Your marketing department can make use of the valuable data we provide you related to your shopping centres' visitors, including demographic, path, and behavioral data including in-store retail analytics. Using these insights, your team can build, and execute on highly-personalized marketing campaigns. Agreefy also allows you to link relevant loyalty programs, promotions, email marketing campaigns, surveys, push notifications, and more - based consumer actions taken within your facility. All information can be easily shared within your teams and facilities across organizations, ensuring steady information flows, and a high-accuracy of data.
Custom insights and reports are available anytime within a dedicated dashboard that can be customized for at the store level to separate access levels for tenants.
With our software, compliance with health and safety requirements is easy and effortless. First, thanks to location-based technologies, you gain access to offline customer CRM, knowing who visited your mall or ensuring capacity restrictions that may be enforced by local regulations to allow for a positive shopping experience even in times of increasing regulations.
This location-aware approach allows for quick and easy visitors registration, reporting of sickness, and automatic notifying any of your clients in the case of a health or safety event and any other unforeseen circumstances.
Lastly, Agreefys solution allows you to pinpoint the location of your security to ensure proper walks are being done and to reallocate security to areas with higher crowd density to mitigate any issues before they occur. Better match risk with capabilities to keep your customers safe and secure no matter what the daily activity would be.
Simple and easy to use online appointment booking software and virtual queuing is a must-have for any store that operates with crowds or wants to adhere to density regulations. to help increase efficiency, create customer satisfaction, and provide the safest possible environment. Using our appointment booking software ensure customers confirm appointments for any service based stores within your mall allowing customers to more freely spend their time throughout the mall instead of waiting in one place. In addition, being to take a virtual number allows "walk-in" customers to avoid waiting in a line and they will have information about their status at their fingertips.
Our appointment booking and queue management software can help you adapt to the new digital environment and manage increased demand more safely and efficiently.